Q1: How do I place an order?
A1: Ordering from www.ramvape.com is simple:
- Contact Us for Latest Pricing – Message us on WhatsApp: +86 183 7712 7724 for up-to-date prices.
- Choose Your Style & Flavor – Browse our wide range of vapes on the website and select your preferred models/flavors.
- Make Payment – Pay securely using our accepted payment methods.
- Receive Your Order – Sign for your package upon delivery to confirm safe receipt.
Q2: Can I modify my order after placing it?
A2: Yes. You can request changes until 11:00 PM (PDT, GMT -7) on the same day the order is placed. Email support@ramvape.com with your order details, and our team will assist you.
Q3: How do I return a product?
A3: If, for any reason, you need to initiate a return for your vape product, please follow these steps:
- Ensure the item is unused, in original packaging, and includes all tags.
- Email support@ramvape.com to request a return.
- Once approved, we’ll send a return shipping label and instructions.
Note: Returns without prior approval will not be accepted.
Q4: When will my order be shipped?
A4: Orders are processed within 1–5 business days. Once shipped, you’ll receive a tracking number via WhatsApp.
Q5: How can I track my order?
A5:
- Open your Shipping Confirmation message for the tracking number.
- Visit our Track Order page.
- Enter the number for real-time updates.
Q6: What’s the vape shipping policy?
A6: For select countries, we offer DDP (Delivery Duty Paid) shipping — no customs clearance or duties for you, ensuring fast and smooth delivery.
If you have more questions, please Contact Us — our team is here to help every step of the way.
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